Privacy Policy
Last updated: May 25, 2025 – Revision 7
At ©SMC Consultores (trademark of SMC – Continuous Improvement Systems), domiciled in Guatemala City, Guatemala, we are committed to protecting the privacy and security of the personal data you provide to us through our website: https://smcservicios.wixsite.com/inicio, as well as other related digital channels.
1. Information we collect
We collect personal information that you voluntarily provide to us, such as your name, email address, demographic information, billing and delivery information, and other information necessary to provide our services. We do not request sensitive data unless it is essential for the requested service and with your explicit consent.
2. Purpose and use of information
The data collected is used to:
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Manage and provide our consulting services.
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Maintain communication with you, including sending relevant information, offers, and updates, always with your consent.
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Comply with legal and contractual obligations.
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Continuously improve our products and services.
3. Legal basis for data processing
The processing of your personal data is carried out with your free, informed, and specific consent. You have the right to revoke this consent at any time, without affecting the lawfulness of prior processing.
4. Rights of data subjects
You have the right to access, rectify, erase, or object (ARCO) to the processing of your personal data, as well as to revoke your consent. To exercise these rights, you can contact us at:
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Phone: [+502] 3749-9343
We are committed to addressing your request under the terms established by current Guatemalan law.
5. Information security
We implement reasonable technical and organizational measures to protect your data from loss, misuse, unauthorized access, alteration, or disclosure. We regularly update our technologies and protocols to ensure confidentiality and security.
6. Cookies
Our site uses its own cookies to analyze web traffic and improve your experience. These cookies do not collect directly identifiable personal information without your consent. You can configure your browser to accept, reject, or delete cookies according to your preferences, although this may affect the optimal functioning of the site.
7. Transfer and disclosure to third parties
We do not sell or rent your personal data to third parties. We may share your information with suppliers or partners who collaborate with us to provide services, always under strict confidentiality and security conditions. In the event of a legal requirement, we may disclose data pursuant to a court order.
8. Links to external sites
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their respective privacy policies.
9. Changes to this Privacy Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page and, where relevant, communicated by other means to keep you informed. We encourage you to review it periodically.
10. Contact
For questions, concerns, or requests related to this policy or your personal data, you can contact us at:
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Phone: [+502] 3749-9343